Shipping policy

Explanation of Shipping Terms

  • In Stock - Ready to Ship: All stock or non-custom orders will ship within 1-3 days.
  • Shipping Note: Large or heavy items must be shipped by freight carrier (LTL). Please see Freight Delivery section.

Please note that items with longer lead times will be called out on their product pages. Call us for details, or with any questions.

 

Location-Based Shipping Restrictions

  • Alaska, Hawaii, and other US territories are exempt from free shipping offers at this time. Please call us for a shipping quote to AK or HI.
  • PO Box, APO, AFO, FPO, DPO and AFP shipping addresses cannot be fulfilled at this time as we must have a physical address that can be reached by FedEx.
  • International orders cannot be placed at this time.

Domestic Estimated Arrival Times

The following times are estimated based on orders placed before 11:30 am CST and only apply to the continental United States.

  • Economy: 5-8 Business days
  • Freight: 5-10 business days (residential freight shipments must schedule a delivery time)

Freight Delivery

Large and heavy items are shipped using a common carrier freight truck. They will be marked as “delivery appointment required” and you will be contacted by the freight carrier to schedule delivery.

 

When scheduling your delivery:

  1. You must provide a valid phone number so the delivery company can reach you.
  2. If you cannot be reached for your delivery, the delivery company will charge additional storage fees or return the shipment.
  3. If the shipment is returned due to non-receipt, you will be charged additional shipping fees, and it will result in the delayed arrival of your shipment.
  4. Freight orders cannot be expedited.

When receiving your delivery:

  1. Inspect it immediately for damage and make sure all items are present.
  2. Note all damaged and/or missing items on the receipt before signing and accepting the delivery.
  3. Sign the receipt and make sure you receive a copy for your records.
  4. Call our customer service representatives immediately to report any damage or missing items so they can start the claim process for damaged goods or track down your missing items at the freight terminal.
  5. If missing items are not found, the claim process will pay for replacement products.

Please note that EZ-ACCESS cannot be held liable for damaged or missing items that are not noted on the delivery receipt.

 

General Information

  • EZ ACCESS has a standard 30-day return policy on most items. Some items are not returnable. Please see Return Restrictions for a detailed list. All returned items must be shipped in their original package and should be clean, unused and undamaged.
  • There may be a 15% restocking fee for all returns. Please note that the original shipping cost for all items being returned is non-refundable as that service has already been performed.
  • Our EZ ACCESS customer service representatives are available for any questions you have. Please call us at (888) 679-2720 for prompt answers to any questions.